Booking Terms & Conditions
The following Terms and Conditions apply to all bookings, whether made on this website or directly with our reception desk. We kindly ask that you take a moment to read them prior to making a reservation.
Bookings
Guests may book in advance or on arrival. Rooms are subject to availability and we reserve the right to refuse any booking for good reason. Guests will normally be required to fully prepay or provide a deposit at the time of booking, or, on arrival at the Hotel. Charges The prices displayed on the website are a total for your requested stay. Any meals, service or VAT (at the current rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified.
Payment
You will be asked to provide a credit card (or debit card) at the time of booking to secure your reservation. Where a deposit or full payment is required in advance; by booking you are authorising the debiting of the card provided. We accept the following methods of payment: Credit Cards: American Express, Mastercard / Diners International, Diners Club, JCB International Credit Card, Visa Debit Cards: Visa / Delta and Visa / Electron Guests must pay all outstanding charges on departure from the Hotel.
Smoking
All of our rooms are non-smoking and any breach of this regulation will result in the levy of a deep cleaning charge, with the potential for further charges shold we be unable to re-let the room due to the cleaning activities.
Cancellation/ Non-Arrival
The cancellation policy varies according to the rate that is booked. Please refer to the individual full rate descriptions upon booking or as stated in the following text: All Best Available Rate products are cancellable without charge up to 2:00 p.m. local time on the day of arrival. Cancellation and non-arrival charges apply after this time and will be charged to the credit / debit card supplied at the time of booking. In circumstances where the guest requires a bespoke service The Craibstone Suites reserves the right to make a charge in the event of cancellation, even if the cancellation occurs before 2pm on day of scheduled arrival.
The Craibstone Suites reserve the right to charge for one night’s accommodation per room booked if the above cancellation requirements are not met. All Advance Purchase Rate products require full prepayment for the entire stay at the time of booking and are non-refundable and non-changeable. Prepayment is charged to the credit /debit card supplied at the time of the booking. Cancellation or non-arrival will result in the forfeiture of your deposit. Change of Booking Details Reservations may be amended in line with the booking conditions accepted at the time of the original reservation/s. Changes may be made subject to those conditions and any deposit / prepayment held is subject to those booking terms at the time of the original reservation. Where the booking permits, any change to the arrival date, departure date or room type is subject to availability at the time the change is requested and may result in a possible rate change.
Arrival and Departure
Guests may check-in at any time from 2.00 p.m. on the day of arrival. All rooms that have been secured by credit / debit card or prepaid at the time of booking will be held until 12.00 noon on the following day. Any non-secured reservation will be held until 4.00 p.m. on the day of arrival at which time the hotel is entitled to re-let the room, unless the guest has notified the hotel of a late arrival. On the day of departure we kindly ask all guests to vacate their rooms by 11.00am (unless a later departure is stated as part of your booking). Late check-out after this time can be requested subject to availability and may be charged at an hourly rate at the discretion of the hotel.
Family Policy
Most of our suites are furnished with leather sofa beds that may be used to sleep a child under the age of 16 or an additional adult. Additional Charges will apply when using these sofa beds – please contact reception on 01224 857950 for guidance.
Accessibility
As a grade B listed building we regret we are unable to cater for those guests who may be in a wheelchair or have difficulty in walking. This situation is regrettably outwith our control since building regulations prevent us from making any alterations to our premises
Parking
There are plenty of car parking spaces available on Bon Accord Square, these spaces are free from 6pm until 8am. Our receptionists can advise you of longer term parking options
Insurance
We advise you to take out insurance to cover the cost of cancellation and other risks including loss or damage to personal belongings or personal accident. The hotel’s liability for guest belongings is generally limited under the Hotel Proprietor’s Act.
Comments, Suggestions & Complaints
In the unlikely event that you have a problem during your stay you must bring it to the attention of the hotel management at the time to ensure that we have an opportunity to rectify the problem during your stay.
Web Site
While all reasonable efforts have been taken to ensure the accuracy of information on this website we do not accept responsibility for errors or omissions and reserve the right to amend, cancel or vary any of the arrangements featured on this site without notice. The content of this website is the copyright of Bowat Limited, and may not be copied, reproduced, published, distributed or amended for any other purpose without our prior written consent.
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