Browse Online or Call Our Reception Team –01224 857950

​​If you have any questions that aren't included on our FAQ page, please email or call us with any queries and we'll be happy to answer them.

FAQs

​​​​​​What Covid-19 policies are in place?


We offer a weekly housekeeping service for reservations of 7 nights or more in order to limit contact between guests and staff.  The building is regularly sanitised in common areas, and reception is sanitised between guest contact.  We also request all guests to wear a face covering when in all common areas, and to use the sanitisers located at the entrance before approaching the reception desk.  If possible, please limit the amount of guests in reception to one person at a time.  We will ask for all details prior to arrival if they are not already stated at the time of reservation in order to ensure you are able to be contacted in the event of a positive case at the property.  If you have a reservation and have symptoms, or someone in your household has tested positive, we ask you to not attend your reservation and get in touch with us directly. 



Is there parking available?

There is on-street parking directly outside of the hotel. Charges apply between 8am and 8pm from Monday to Saturday and from 1pm to 5pm on Sundays. Out with these hours, parking is free. For alternative parking during the day, we recommend our guests use the 24hr ACP car park at Hardgate, which is only a two minute walk away from the suites. There are also free on-street parking options available slightly further from the hotel. For more information call reception on 01224 857950.   



Is there somewhere to leave luggage?

If you plan on arriving before check-in or you’re spending the day in Aberdeen after checking out, we’d be more than happy to hold your bags for you in a safe place at no extra cost.

Are there spare beds available for children?

We have occasional beds available on request suitable for children aged 12 or under at a surcharge of £10 per night.  We are only able to accommodate extra beds in our Superior Suites. If you require an occasional bed please contact reception.

 

Reception Opening Hours


Reception is open from 10am - 6pm, Monday - Sunday. Due to Covid-19, our reception hours are subject to change and so we require an arrival time for all guests to ensure a staff member is on site for check-in, or self check-in has been pre-arranged for arrival. Guests arriving out with the reception times without prior arrangement will incur a £30.00 call out fee for our emergency service. 


Checking out before reception is open is easy – all you need to do is leave your key in your room! All accounts are settled upon check-in.

The door to the hotel will be locked at 6pm but your room key will give you access to the main door. So feel free to stay out as late as you please – just remember to be considerate to other guests!


Does the hotel allow pets?

Our hotel has a strict no pets policy.



What are the rules on smoking?


This is a strictly non smoking hotel. Guests found to be smoking in their rooms will be fined £100 for deep cleaning and the next nights stay at rack rate.


We respectfully request that guests use the cigarette dispensers provided situated in the external areas of the property.


Are there any additional costs?
 
We require a £75 pre-authorisation on credit or debit card for all weekend stays in the event of any incidental damages and reserve the right to request this deposit for mid week stays. Please note this can take 5-10 working days to be released after departure.  


Call outs to our out of hours emergency service due to lost key cards or any non-emergency will incur a £30.00 charge. 

 
Does the hotel accept cash payments?

Unfortunately we do not accept cash payments. However we do accept Visa, Maestro, MasterCard and American Express.